Privacy Policy

Pokiesurf.bet is committed to protecting your personal information and upholding your privacy rights under Australian law. This Privacy Policy explains how and why we collect, use, and safeguard your information when you use our services or visit our website. This policy applies to all players and visitors interacting with pokiesurf.bet and is effective as of 1 January 2025.

Who We Are

OBSERVE: The legal operator behind pokiesurf.bet is currently not publicly specified in our records, reflecting standard operational industry practice during pre-registration or administrative transitions. EXPAND: Despite this, all privacy obligations are strictly implemented on behalf of the owning entity that manages pokiesurf.bet within the Australian jurisdiction. REFLECT: For privacy-related queries or to exercise your rights, you may contact our dedicated data protection contact via the following channel:

Website: https://pokiesurf.bet
Email: support@pokiesurf.bet

All privacy and data protection requests will be reviewed by our appointed privacy officer, working under the direction of our responsible executive (author: Jack Campbell).

Legal Address and Company Registration: Currently, the legal address and company registration number for the operator of pokiesurf.bet have not been publicly disclosed. Regardless, our privacy processes are designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What Personal Data We Collect

OBSERVE: When you interact with pokiesurf.bet, we collect various categories of information, which are necessary for the provision and management of our services. EXPAND: Data categories are precisely defined to comply with both Australian legal standards and industry best practice. REFLECT: We collect the following types of data:

Personal Identification Data: Full name, date of birth, residential address, email address, and telephone number.
Technical Data: IP address, device identifiers, operating system, browser type, connection logs, and other web session metadata.
Payment and Financial Data: Bank account information, payment card details, transaction records, withdrawal and deposit history.
Behavioral Data: Betting history, gaming activity, site navigation patterns, login records, and user preferences.
Cookies and Tracking Technologies: Session cookies, persistent cookies, third-party analytics cookies, and similar web tracking technologies.

We may also collect additional information voluntarily provided by you through customer support communications or participation in surveys and promotions.

Legal Basis for Processing

OBSERVE: The processing of your personal data on pokiesurf.bet is conducted under the strict legal grounds mandated by Australian law. EXPAND: These legal bases are comprehensive, covering all standard operational requirements and anticipated future regulatory updates. REFLECT: Our processing activities rely on the following legal grounds:

User Consent: Where explicitly required (e.g., for marketing communications or certain cookies), we seek and document your consent, which you can withdraw at any time.
Performance of Contract: The data is necessary for creating, managing, and maintaining your account, processing deposits and withdrawals, and providing the gaming and betting services contracted for on pokiesurf.bet.
Legitimate Interests: We process personal data to prevent fraud, ensure system security, conduct internal analytics, and improve our service quality, always balancing our interests against your privacy rights.
Legal and Regulatory Obligations: We process personal data for compliance with anti-money laundering (AML), know your customer (KYC), responsible gambling, and statutory reporting requirements under AU law.

Purpose of Processing

OBSERVE: Data collected on pokiesurf.bet is only used for clear, legitimate purposes. EXPAND: All purposes are itemized to ensure transparency and regulatory completeness. REFLECT: We use your data for:

Service Provision: To facilitate account creation, login, and gameplay, and to enable wagering, deposits, and withdrawals within pokiesurf.bet.
Regulatory Compliance: To satisfy AU regulatory requirements such as AML/KYC verification, responsible gambling controls, and mandatory reporting.
Service Optimization and Analytics: To analyse usage patterns, improve website functionality, and personalise user experiences based on player preferences.
Marketing and Promotions: With your consent, to send you information about offers, bonuses, or new features relevant to pokiesurf.bet.
Fraud Detection and Security: To monitor activity, detect suspicious behaviour, and protect against unauthorized access or unlawful activities.

Disclosure & Sharing

OBSERVE: We may need to share certain categories of your data with third parties to deliver our services and comply with the law. EXPAND: Disclosures are restricted to trusted entities bound by confidentiality and data protection obligations. REFLECT: Information may be disclosed in the following contexts:

Payment Processors and Financial Institutions: For processing deposits, withdrawals, and related transactions.
External Service Providers: For platform operation, IT support, marketing, analytics, and communications (subject to strict contractual controls).
Regulatory and Government Authorities: Where required to comply with applicable AU legislation, investigations, or court orders.
Affiliates and Advertising Networks: With your explicit consent, for the purpose of targeted promotions and partnership marketing.

We do not sell or rent your personal information to third parties. Any third-party recipients are contractually required to process your data in line with this Privacy Policy and AU privacy laws.

International Transfers

OBSERVE: Certain data may be transferred outside Australia in connection with pokiesurf.bet's technical operations. EXPAND: All international data movements strictly adhere to Australian Privacy Principle 8 (APP 8) and associated legal frameworks. REFLECT: Where personal information is transferred internationally (e.g., to cloud or service infrastructure in the EU, US, or Asia-Pacific regions), we implement the following safeguards:

Contractual Protections: Data transfers are governed by legally binding agreements incorporating Standard Contractual Clauses (SCCs) approved under Australian law.
Technical Measures: Encryption, access controls, and data minimization policies are applied to all cross-border data flows.
Due Diligence: Service providers are subject to robust security and privacy assessments prior to onboarding.
User Rights Preservation: Your rights under AU privacy law remain enforceable regardless of the jurisdiction in which your data is processed or stored.

Data Retention

OBSERVE: pokiesurf.bet stores your personal data only as long as necessary to fulfill legal and business purposes. EXPAND: Retention periods are tailored to data type and regulated process. REFLECT: Our current data retention periods are as follows:

Account and Identification Data: Retained for no longer than 5 years following account closure, unless a longer period is required by law (e.g., for KYC or anti-fraud obligations).
Payment and Transaction Data: Retained for at least 5 years after the completion of each transaction, consistent with AU financial services laws.
Technical and Behavioral Data: Retained for up to 36 months to support security audits, fraud detection, and analytics, after which information is anonymized or securely deleted.
Marketing Data: Retained until you withdraw your consent or unsubscribe from marketing communications.

Data is deleted, anonymized, or securely archived once retention periods expire or the purposes for processing have been fulfilled. You may also request erasure in accordance with your legal rights, subject to mandatory legal requirements.

Your Rights

OBSERVE: Australian privacy law grants you specific rights over your personal data held by pokiesurf.bet. EXPAND: We have developed clear processes and feedback mechanisms to facilitate the exercise of these rights. REFLECT: You may exercise your rights at any time by contacting our support team:

Access: You may request confirmation of whether we hold your personal data and obtain a copy of the information we possess.
Correction: You have the right to correct or update inaccurate or incomplete information.
Deletion: You may request the deletion of your data, subject to statutory retention and AML/KYC obligations.
Restriction: You can seek to restrict processing where you contest the accuracy or legality of our data use.
Objection: You may object to processing for direct marketing or where it adversely impacts your privacy rights.
Data Portability: Where technically feasible, you may request a structured, machine-readable copy of your personal data for transfer to another provider.
Withdrawal of Consent: You may withdraw consent to marketing or non-essential data processing at any time without adverse consequences.

All rights requests are managed promptly and in accordance with legal timelines, typically within 30 days.

Cookies & Tracking Technologies

OBSERVE: pokiesurf.bet utilizes cookies and similar technologies to optimize service quality and personalize your experience. EXPAND: Cookies are categorized based on their function and origin. REFLECT: We use:

Session Cookies: Temporary cookies enabling secure site navigation and authentication during your active visit; deleted when your session ends.
Persistent Cookies: Remain on your device for up to 24 months or until manually deleted to remember preferences and enhance usability.
Third-Party Cookies: Set by authorized analytics and advertising partners to provide statistical insight and optimize promotional content.

Cookies support core website functions (login, betting, preference saving), site analytics (aggregate usage patterns), and targeted marketing (with your consent). You can control or disable cookies through your browser settings or manage consent via the in-site cookie panel. Disabling certain cookies may affect functionality.

Data Security

OBSERVE: pokiesurf.bet places the highest priority on the security of your personal information. EXPAND: We employ a multi-layered approach to safeguard data from unauthorized access, loss, and misuse. REFLECT:

Encryption: All data transmissions are protected by SSL/TLS encryption, and sensitive information is encrypted both in transit and at rest.
Access Controls: Access to personal data is restricted to authorized staff, with multi-factor authentication and strict role-based permissions.
Security Audits: Regular internal and external audits are conducted to assess infrastructure and application vulnerabilities.
Incident Response: An established incident management protocol ensures prompt remedial action in the event of data breaches or suspicious activity.
Staff Training: All personnel handling personal information are trained on privacy obligations and best security practices relevant to AU law.

Our technical and organizational measures are continuously updated to address evolving cyber threats and legal standards through 2025.

Complaints & Contacts

OBSERVE: pokiesurf.bet is committed to resolving privacy concerns promptly and transparently. EXPAND: A designated contact is in place to handle all privacy-related enquiries and complaints. REFLECT:

Contact Email: support@pokiesurf.bet (for privacy and data protection matters, as well as general support)

To lodge a privacy query or complaint:

Step 1: Email support@pokiesurf.bet with a summary of your concern and your preferred contact details.
Step 2: Our privacy officer (under executive direction: Jack Campbell) will acknowledge your request within 7 days and investigate the matter.
Step 3: We aim to resolve complaints within 30 days, in accordance with AU regulations. If you are dissatisfied with our response, you may escalate your grievance to the Office of the Australian Information Commissioner (OAIC).

Updates

OBSERVE: This Privacy Policy may be updated periodically to reflect operational or legal changes. EXPAND: All changes will be communicated transparently and in advance where required by law. REFLECT:

Notification: Material changes will be announced via the pokiesurf.bet website and/or by email (if you have provided consent for communication), with a minimum of 7 days' notice wherever possible.
Effective Date: All updates take effect as of the date specified below. Continued use of pokiesurf.bet after any update constitutes acceptance of the revised policy.
Last Revision Date: 1 January 2025

Please review this policy regularly for updates to ensure you remain informed about how your personal data is managed.