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Terms & Conditions

Regional Compliance Note: Registration is only open to individuals legally residing in regions of Australia where online gambling is permitted; the Operator conducts ongoing compliance reviews to enforce this restriction.

Betting & Gameplay Rules

Rules of Participation

  • Betting Parameters: All bets must comply with the published minimum and maximum stake limits as set by pokiesurf.bet for each game. Bets placed outside of these parameters may be voided.
  • Game Fairness: pokiesurf.bet ensures that all games utilize certified random number generators and are regularly audited for fairness, in accordance with Australian industry standards.
  • Bet Confirmation: Bets are considered accepted only after system confirmation. Once accepted, bets cannot be altered or cancelled unless specifically allowed under game rules or as required by law.
  • Conduct in Games & Chats: Users must behave respectfully towards others in live games and associated chat functions. The following are strictly prohibited: abusive language, harassment, stalking, spamming, sharing of illegal content, or attempts at fraud, collusion, or unfair play. Violations may result in immediate account suspension or termination.
  • Game Interruptions: In case of technical failures or disconnections, pokiesurf.bet will resolve the affected game session according to the published procedures, with disputed bets subject to review.

Bonus Terms

  1. Bonus Activation: To activate a bonus, Users may need to opt-in via their account or enter a bonus code as specified in the relevant promotion. Some bonuses may be automatically credited.
  2. Wagering Requirements: Most bonuses are subject to a wagering (playthrough) requirement, typically expressed as a multiplier of the bonus amount or bonus plus deposit (e.g., 40x). Requirements and eligible games are detailed in each promotion. Funds may only be withdrawn after fulfilling these requirements within the promotional timeframe or by 31 December 2025 unless otherwise stated.
  3. Eligible Games & Prohibited Actions: Not all games contribute equally or at all towards wagering requirements. Prohibited actions include betting on excluded games, using multiple accounts to exploit bonuses, or colluding with other players. Such actions may result in confiscation of bonus funds and associated winnings.
  4. Combination of Promotions: Unless expressly permitted, multiple promotions may not be combined. Attempting to do so may void all active bonuses. Each bonus is governed by specific terms in addition to these Terms and Conditions.
  5. Bonus Expiry: Unused or unbeared bonuses expire as specified, and in any event no later than 31 December 2025, unless otherwise addressed in the individual promotion rules.

Protective Clause: pokiesurf.bet reserves the right to amend, suspend, or withdraw bonuses, with prior notice where possible, while ensuring compliance with all applicable Australian laws.

Payments & Withdrawals

Deposit Methods

  • Available Methods: Users can deposit funds via bank cards, supported e-wallets, or approved cryptocurrency solutions as detailed on the cashier page. Availability may vary based on user location and method regulations.
  • Deposit Limits & Fees: Minimum and maximum deposit amounts apply and are published for transparency. pokiesurf.bet does not charge deposit fees but intermediary banks or payment processors may impose charges.

Withdrawals

  • Methods & Eligibility: Withdrawals must, where possible, be processed using the same payment method as the deposit. Additional verification is required prior to any withdrawal, including but not limited to KYC and source of funds documentation, to satisfy anti-money laundering (AML) requirements under AU law.
  • Limits & Processing Times: Minimum and maximum withdrawal amounts apply. Processing typically occurs within 3-5 business days, but timelines may be affected by verification or payment provider delays.
  • Withdrawal Fees: pokiesurf.bet does not apply withdrawal fees; any applicable third-party charges are the user's responsibility.

Refunds & Bonus Funds

  • Refund Policy: Refunds for accidental deposits or unmet bonus conditions are considered solely at the Operator's discretion, subject to payment provider policies and compliance with anti-fraud regulations.
  • Forfeiture of Funds: Funds obtained in breach of these Terms, or through fraud, collusion, or confirmed error, will be voided and subject to recovery procedures.

Limitation of Liability

  1. Service Provision: pokiesurf.bet will make all reasonable efforts to provide its services reliably and in accordance with published terms and standards of fairness.
  2. Exclusions: The Operator accepts no liability for technical failures, delays, network outages, or service interruptions affecting access, wagering, or game outcomes, except where directly and solely attributable to the Operator's proven negligence or breach of statutory duty under AU law.
  3. Maximum Compensation: Any compensation due in connection with lost wagers or disputed outcomes is limited to the amount originally placed on the relevant bet.
  4. Indirect Losses: The Operator is not responsible for indirect, consequential, or incidental damages, including but not limited to loss of profit, opportunity, or reputation.

Regional Compliance Note: These exclusions are subject to non-excludable rights under Australian Consumer Law and shall not override statutory consumer protections for residents of Australia.

Intellectual Property Rights

  • Rights Assertion: All content, graphics, software, and data on pokiesurf.bet, including trademarks, are the intellectual property of the Operator or its licensors and are protected by copyright, trademark, and other intellectual property laws.
  • Prohibited Uses: Users may not copy, reproduce, distribute, modify, or create derivative works from the website's content without the prior written consent of the Operator.
  • Software Use: Access to the platform is provided solely for personal, non-commercial use. Any unauthorized use or attempt to decompile, reverse-engineer, or otherwise exploit the website's technologies is strictly forbidden and may result in legal action.

Privacy & Data Protection

pokiesurf.bet processes personal information in accordance with its published Privacy Policy, which complies with the Privacy Act 1988 (Cth) and governs the collection, use, and storage of your data. For details regarding data rights, transfers, retention, and security, users should consult the pokiesurf.bet privacy policy. By using the site and services, you consent to data processing as outlined therein.

Changes to Terms

  • Modification Procedure: pokiesurf.bet reserves the right to update or amend these Terms at any time. Notice of material changes will be provided via email to the address registered to your account and/or via onsite announcements or banners at least 14 days prior to the effective date of the changes, unless required sooner under applicable law.
  • Continued Use: By continuing to use the site after the updated Terms take effect, Users are deemed to accept those changes. If you do not agree to the amended Terms, you must discontinue use of the service and request account closure.

Termination & Suspension

  1. Grounds for Action: pokiesurf.bet may suspend, restrict, or permanently close accounts if it has reasonable grounds to believe that a user has violated these Terms, engaged in fraudulent or illegal activity, provided false information, or if required under AU law or by regulatory authority.
  2. Procedural Safeguards: Where feasible, advance notice will be provided by email before any adverse action is taken. In urgent cases (e.g., fraud or legal compulsion), action may be taken immediately with subsequent notification.
  3. Funds on Termination: Upon termination, the balance of cleared funds will be returned to the user, except in cases of proven fraud, money laundering, or use of unlawfully obtained funds. Outstanding bets will be settled per house rules where possible.
  4. User Initiated Closure: Users may at any time close their account by contacting [email protected]. The Operator will process such requests in accordance with regulatory obligations including withdrawal of any remaining eligible funds.

Governing Law & Jurisdiction

These Terms and any disputes or claims arising out of or in connection with your use of pokiesurf.bet are governed by the laws of the Commonwealth of Australia. Subject to mandatory provisions of Australian law, any dispute not resolved via the Operator's internal complaints procedure may be referred:

  • In the first instance, to independent arbitration in Australia, conducted in accordance with the Australian Centre for International Commercial Arbitration (ACICA) rules; or
  • If arbitration is not available or declined, to the courts of the State or Territory in which the user resides or, if outside Australia, to the courts of New South Wales, Australia.
Regional Compliance Note: These provisions do not restrict any statutory rights of Australian residents to escalate unresolved complaints to applicable regulatory authorities or ombudsmen.

Contact Information

  • Support Department: For assistance, questions, or complaints, contact the support team at [email protected]
  • Official Website: https://pokiesurf.bet
  • Postal and Legal Address: Not specified. Users are advised to communicate electronically via the provided contact method for all correspondence until further notice.
  • Legal Queries: All legal correspondence or requests for regulatory information shall be directed to the support email, which will be escalated as appropriate to the Operator's legal department. No phone or contact form is available as of January 2025.

Author: Jack Campbell